Dear Reader, "Despite the enormous pool of talented people that have characterized almost two decades of globalization, most of these individuals and their ideas continue to be ensnared in organizational cages left over from periods of capital and labor-intensity, designed for command and control, rather than liberation and excellence. The results: great people achieving mediocre results. What an extraordinary waste!" These are the words of IMD Professor Bill Fischer, Director of the Driving Strategic Innovation program. In his Tomorrow's Challenge "Smart People, Leading Smarter People", Professor Fischer describes six leadership practices adopted by great teams that were defined by big, ambitious, personally-risky goals and a relentless search for the absolute best talent. Best regards, IMD Webletter Team     CHANGE See all of this category The current financial crisis and beyond A top management survey Building gender diversity in times of crisis Proportions matter LEADERSHIP See all of this category Six pillars for dealing with your emotions in turbulent times When the environment creates anxiety Leading the global firm Beyond the short term fix Opportunities in crisis clothing How entrepreneurs see the world GLOBALIZATION See all of this category Violence should not stop the Garunda from continuing its rise Indonesia's quest for its place on the planet China at a competitiveness crossroads How the country can turn crisis into opportunity GROWTH See all of this category Cluster Companies in China's Zhejiang Province – Part III Will they take on the world?   Back to top RESEARCH THEMES See all of this category "The service recovery paradox: dispelling the myth" By Professor Stefan Michel and Research Associate Sophie Coughlan Research indicates that customers who have lodged a service complaint are typically concerned about fairness. Service failure implies unfair treatment of the customer, therefore recovery needs to re-establish justice from the customer’s perspective. In this article, Professor Stefan Michel and Research Associate Sophie Coughlan explain why highly skilled managers and employees are a must to implement the service logic for high quality initial service and excellent recovery. "Don't waste the crisis: Opportunity knocks!" By Professor Seán Meehan and Bernie Jaworski, President of Monitor Executive Development For management teams ready to step up to the new leadership challenges and with the ambition to shape the economy going forward, now is the time. Professor Seán Meehan and Monitor Executive Development President, Bernie Jaworski, offer straightforward advice to all executives: sort out the core, build around it and then - only then - change the game. Don't waste this crisis. Don't ignore the opportunity and don't blow it! NEWS See all of this category IMD to hold workshop at the World ICT Exhibition and Forum IMD keeps a perfect beat: Paddle for Cancer dragon boat race The power of focus Companies benefit from innovative approach in IMD's Forum for Corporate Sustainability Management HPL and Advanced HPL has profound effect on Pharma exec Learning and personal renewal at IMD never stops for Fininter President Carlos Bartolo Cicely Brown: MBA 2000 graduate Professor Jean-Philippe Deschamps keynotes high level innovation conference in Malaysia IMD MBA rankings in Forbes MBA 2009 Participant Profile: Yang Gao International management marathon in Brazil   Back to top Your opinion counts Please continue to give us your feedback: what you like, what you don't. Let us know what more we can do to make the website and Webletter even more valuable and relevant to you. Change your subscription settings or Unsubscribe from List. Copyright Contact support team   Highlights IMD to hold workshop at the World ICT Exhibition and Forum Companies benefit from innovative approach in IMD's Forum for Corporate Sustainability Management Categories Tomorrow's Challenges News & Knowledge from IMD Quote of the month "Anybody who has suffered a major loss - whether it is a personal or professional one - knows that people, supported by others, can have an extraordinary resilience to bounce back from even the most unthinkable crises. It simply requires the emotional and technical skills to do so. The current world financial crisis is no different." - Professor George Kohlrieser, Director of the High Performance Leadership program Upcoming events Alumni club events Forthcoming MBA fairs/information sessions All events Quick links to our website Discover why IMD is unique among business schools Get a feel for IMD's MBA program Follow us for updates/events Facebook fan page Twitter IMD YouTube